Last updated: 11 November 2020
These standard terms only apply to Restaurants that are part of our Research and Development programme. Different terms apply to Practi Beta Version, which can be found here.
Just Eat.co.uk Ltd, a company registered in England and Wales under number 04656315, whose registered office is at Fleet Place House, 2 Fleet Place, London EC4M 7RF, England (“Just Eat”,"us", "we", or "our")
(“Restaurant” or “you”)
This Agreement ("Agreement") sets out in Parts 1 and 2 the terms and conditions applicable to the Restaurant’s use of the Services, and has been concluded as of the date at the end of this document. Your access to and use of the Services is conditioned on your acceptance of, and compliance with, the provisions of this Agreement. By accessing or using the Services, or by continuing to use the Services after being notified of a change to this Agreement, you agree to be bound by the terms of this Agreement.
The following capitalised terms have the following meanings in this Agreement:
“Application” means the Practi ePOS mobile application.
“Billing Cycle” means a period of 7 consecutive days for which the Subscription Fee shall be paid in advance (or such other recurring basis as may be determined in Just Eat’s sole discretion).
“Equipment” means an appropriate mobile device and/or other hardware provided by Just Eat for the purposes of using the Services and delivered to the address(es) specified in Part 1 of this Agreement.
“Fees” means the fees payable for the Services as further described in clause 4(a), as may be applicable and as specified in Part 1 of this Agreement.
“Practi Entities” means Simbambili Ltd and Practi Technologies Ltd, both being members of the Just Eat group of companies.
“Services” means the services and features provided by Just Eat to you including use of the Software, use of the Equipment and White Label Services, each as may be applicable and as specified in Part 1 of this Agreement, and customer support in relation to such services.
“Software” means the Practi ePOS solution which may be accessed through the Website and/or the Application, as part of the Services.
“Term” means the term of the agreement as specified in Part 1 of this Agreement.
“Website” means https://practi.net or any of its subdomains.
“White Label Services” means the provision of an e-commerce transaction platform integrated with the Software as provided by Just Eat to you on which you may take orders and, via third party payment processor, payment for the preparation and delivery of goods from the Restaurant to customers.
“White Label Website” means a website set up and provided by Just Eat to you as part of the White Label Services.
2. Services provided
a. Subject to your payment of the applicable Fees and the other terms and conditions set out in this Agreement, Just Eat grants you a non-exclusive, non-transferable right, without the right to grant sublicences, to access and use the Software during the Term.
b. In addition, subject to your payment of the applicable Fees and the other terms and conditions (particularly clause 3) set out in this Agreement, Just Eat may provide the White Label Services should you request this from Just Eat.
c.You may cancel the Services and terminate this Agreement either through your online account management page or by contacting the Just Eat customer support team. You must provide us with at least one (1) months’ prior written notice to us and any such notice shall expire no earlier than the end of the then current Billing Cycle.
3. White Label Services
a. Just Eat may, at your request and upon payment of any applicable Fee, provide
the White Label Services including a White Label Website.
b. Subject to your compliance with the terms and conditions set out in this Agreement, Just Eat grants you a non-exclusive, non-transferable right, without the right to grant sublicences, to access and use the White Label Website solely for the purpose of taking orders and, via third party payment processor, payment for the preparation and delivery of goods from the Restaurant to customers. The legal contract for the purchase of your goods will in all cases be between you and the relevant customer who places an order through the White Label Website.
c. You are solely responsible for, and Just Eat and the Practi Entities shall have no liability in relation to, all information uploaded to the White Label Website. In particular, you are responsible for details of any allergens in the goods offered on the White Label Website in accordance with applicable laws. You are responsible for ensuring that all allergen information you provide (whether to us for inclusion on the White Label Website, directly to any customers contacting you to request details relating to the goods offered by you, or where you make changes to the menu information on the White Label Website directly) is entirely accurate, complete and up to date in relation to food items being prepared in your Restaurant at that time. Customers will be directed to contact you with any questions regarding allergens. You acknowledge that, if Just Eat or the Practi Entities provide any services in relation to the setup of menu information on any White Label Website, we will repeat the information you provide about allergens verbatim on the White Label Website. We do not undertake to check, and are not liable for checking allergen information on your behalf.
d. All intellectual property rights in the White Label Services, including any domain names created in relation to the White Label Website, will remain the property of JustEat and its licensors.
e. You give us your consent to use the Restaurant’s name, logo and other intellectual property for the purpose of providing the White Label Services during the Term of this Agreement, and you warrant to us that you have the ability to grant this consent to us.
f. You acknowledge that the services in relation to payments made on the White Label Website are provided by third party payment processors that Just Eat may determine from time to time and Just Eat does not collect payment from customers who place any orders via the White Label Website. Just Eat is not responsible for, and has no liability in relation to, any penalty, payment reversal or similar charges or fees you may incur from any card scheme, merchant acquirer or card issuer in respect of card orders placed on the White Label Website. Where you refund a customer for an order made via the White Label Website, Just Eat will refund you the White Label Transaction Processing Fee minus any portion of such White Label Transaction Processing Fee attributable to Stripe for processing the relevant payment.
g. You will indemnify Just Eat against any costs or damages incurred by Just Eat as a result of any breach of this clause 3.
4. Payment for the Services
a. You agree to pay the following Fees (as may be applicable and as specified in Part 1 of the Agreement) plus applicable taxes for the Services:
i. subscription fee per point of sale for the Software which will be billed to you in
advance on a recurring basis until you cancel it or Just Eat cancels it (“Subscription Fee”);
ii. one time fee as a deposit for Just Eat’s provision of the Equipment, which will be billed to you on the date of the Agreement and shall be refunded to you subject to your compliance with its terms (particularly clause 5) (“Equipment Deposit”);iii. one time fee for the installation (in person or remotely) of the Software with the required hardware (whether the Equipment, or hardware provided by the Restaurant), with such fee including the White Label Services, if requested by the Restaurant (“Installation Fee”);
iv. one time fee for Practi’s specialist consultation to ready the Restaurant for the use of the Software, which may include support for menu configuration and/or any training requirements (“Setup Fee”);
v. if White Label Services are provided, we and (where applicable) our authorised third party payment processor may charge a transaction fee for processing payments made on the White Label Website (“White Label Transaction Processing Fee”); andvi. any fees applicable for your lease of the Hardware Package (“Hardware Package Lease Fees”) or Additional Hardware (“Additional Hardware Lease Fees”) listed in Part 1 of the Agreement, or as otherwise agreed between the parties from time to time.
b. You must provide Just Eat with accurate and complete information at registration including full name, address, postcode, telephone number, and valid payment information. By submitting such payment information, you hereby authorise Just Eat to charge all Fees payable to any such payment instrument, including any White Label Fee at the end of each Billing Cycle and the Equipment Deposit.
c. If Just Eat has not received payment of any applicable Fee within 14 days after any due date, and without prejudice to any other rights and remedies of Just Eat, Just Eat may, without liability to you, disable your password, account and access to all or part of the Services and Just Eat shall be under no obligation to provide any or all of the Services while any Fees remain unpaid.
e. Just Eat may also charge you monthly interest at 1.5% above the Bank of England base rate on any unpaid amount as from the payment due date until the amount is received by Just Eat. We may also ask you to pay, and you will be liable for, any costs reasonably incurred in connection with the settling or recovering of any overdue payment, and we may set off such costs and any interest on any unpaid amount owed to us by you against any amount owed to you by us at any time.
5. Access to the Services
a. You may use the Services on an appropriate iPad or Android mobile device of your own or such Equipment provided by Just Eat (subject to payment of the applicable Fees).
b. If you use the Equipment provided by Just Eat:
i. You will use, store and maintain the Equipment using reasonable care. You must notify Just Eat without delay if the Equipment malfunctions.
ii. The Equipment remains the property of Just Eat at all times. Upon termination or expiry of this Agreement, the Equipment must be returned within 30 days, at your own cost, to Just Eat in good working condition. If following inspection, Just Eat accepts the returned Equipment, Just Eat will return you the Equipment Deposit within 30 days of receipt. If the Equipment is not returned in accordance with the provisions of this clause 5(b)(ii) Just Eat reserves the right to: (A) apply the Equipment Deposit against the cost of the replacement product(s) at Just Eat’s then prevailing price; and (B) charge you for the additional amount to equal the cost of a replacement, where the Equipment Deposit is lower than the prevailing price of the replacement product(s).
iii. During the first twelve (12) months from the date of the installation of the Equipment, Just Eat will reasonably promptly repair or replace the Equipment in case of malfunction, save where in Just Eat’s sole opinion the malfunction is a result of misuse, unauthorised alteration, use in breach of this Agreement or accidental damage by you or repairs not performed by Just Eat or its authorised representatives (“Restaurant Damage”).
iv. After twelve (12) months from the date of the installation of the Equipment, or at any time where (i) the malfunction is in Just Eat’s sole opinion a result of Restaurant Damage; or (ii) the Equipment has been lost, Just Eat reserves the right to charge you a reasonable fee for repairing the malfunctioning Equipment or to charge you for a replacement product at Just Eat’s then prevailing price and a reasonable fee for installation of the replacement product.
v. You will not use the Equipment for any purpose other than to access the Services (or any other software or service that may be supplied to you by Just Eat in future) and will indemnify Just Eat against any costs or damages incurred by Just Eat as a result of any breach of this clause 5(b).
c. Access to the Services relies on you being able to receive data over the internet via Wifi or mobile internet which you will be solely responsible. Just Eat is not responsible for the availability of the internet or any communications network nor any errors in or damage to connections, equipment or software that may occur in relation to your use of the Application, Website or Services.
d. Just Eat or an authorised representative may from time to time remotely access the Software for any lawful reason, including to update the Software or to perform Software maintenance.
6. Fee changes
a. You acknowledge that preferential rates have been granted to you in accordance with the terms of this Agreement. b. However, where White Label Services are provided to you, the White Label Transaction Processing Fee shall apply. We reserve the right to change the White Label Transaction Processing Fee during the Term and will do so in compliance with clause 17 (Variation) below. Your continued use of the Services after a change to the White Label Transaction Processing Fee comes into effect constitutes your agreement to pay the modified White Label Transaction Processing Fee amount.
7. Your use of the Services
a. You must at all times when accessing or using the Services provide information that is accurate, complete, and current. Failure to do so may constitute a breach of this Agreement, which may result in immediate suspension or termination of your account.
b. You shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all data inputted by you for the purpose of using the Services (“Customer Data”).
c. You agree and undertake:
i. to keep confidential the password that you use to access the Services and be wholly responsible for any activities or actions carried out under your account;
ii. to notify us immediately upon becoming aware of any breach of security or unauthorised use of your account; and
iii. to not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
d. You agree and undertake to not access, store, distribute or transmit any viruses, or any material during the course of your use of the Services that is unlawful, harmful, threatening, defamatory, discriminatory, obscene, infringing, harassing, racially or ethnically offensive or is otherwise illegal or causes damage or injury to any person or property and Just Eat reserves the right, without liability to you, to disable your access to any or all of the Services if you breach the provisions of this clause 7(d).
e. You agree and undertake that you will not attempt to reverse engineer, decompile, disassemble or otherwise reduce to human-perceivable form all or any part of any software constituting any part of the Services.
f. You should not rely on the Services for storage or maintenance of information and, in particular, you should create your own records of the Restaurant’s transactions as
8. Intellectual property
You acknowledge and agree that Just Eat and/or its licensors own all intellectual property rights in the Services.
Except as expressly stated herein, this Agreement does not grant you any rights to, under or in, any patents, copyright, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services.You acknowledge and agree that Just Eat may use, disclose, reproduce, license, distribute and otherwise commercialise any feedback you provide to Just Eat in connection with the Services. You agree to promptly disclose and hereby assign to Just Eat any suggestions for change and/or improvement to the Services and any related rights thereto and to assist Just Eat, as reasonably requested by Just Eat, in obtaining intellectual property protection relating to such suggestions as Just Eat may reasonably direct.
9. Use of data and confidentiality
a. You acknowledge that all Customer Data will be held by the Practi Entities within the Just Eat group for any lawful purpose. For competition law reasons but subject to clause 9(c) and save as permitted under clause 9(g), Customer Data will not be accessible to other personnel of the Just Eat group.
b. Subject to clause 9(c), Just Eat, for itself and on behalf of any of the Practi Entities within the Just Eat group (as applicable), undertakes to you that any Customer Data and any other information which Just Eat or the Practi Entities are given access to in the performance of Just Eat’s obligations under this Agreement which is not in the public domain (“Confidential Information”), will be confidential, and will not be disclosed to any third party during the term of the Agreement or at any time thereafter. Just Eat, for itself and on behalf of any of the Practi Entities, also undertakes that it and any of the Practi Entities shall take all reasonable steps to ensure that your Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement or applicable laws (including competition laws).
c. You acknowledge that Just Eat or Practi entities may disclose any Confidential Information to the extent such information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction.
d. Please also refer to our Privacy Notice which set out the manner we process any personal data subject to data protection law. You agree that it constitutes part of this Agreement.
e. With regard to any personal data processed by Just Eat and the Restaurant in connection with the Services (in particular but not limited to the White Label Website), Just Eat and the Restaurant will respectively each be a controller in respect of such processing. Just Eat and the Restaurant each agree to comply with the requirements of any applicable data protection laws applicable to controllers in respect of such processing.
f. To the extent we process any personal data on your behalf in carrying out the Services we each agree the terms of the Data Processing Agreement which is available at https://practi.co.uk/gdpr.html (as may be amended from time to time) shall apply.
g. Subject always to applicable law, you acknowledge that Just Eat (and members of the Just Eat Group) may access the following (which may include certain Customer Data): (i) transactional data from orders processed via the White Label Website for the purposes of providing the White Label Services and processing applicable White Label Transaction Processing Fees and (ii) limited information as required only to set up your Practi account, install the Software and provide you with initial training on the Software and Equipment.
10. Consents, licences and compliance with laws
a. Without affecting the generality of any other term of this Agreement, you warrant, represent and undertake to us that you will comply at all times with all applicable laws and regulations, in particular (but without limitation) in relation to VAT and data protection.
b. You warrant, represent and undertake to us that you have and will maintain, and will ensure that your contractors have and will maintain, on signature and throughout the term of this Agreement, any consents, licences, permissions, approvals or authorisations (“Consents”) required in connection with entering into this Agreement and your performance of your obligations under it, and your use of the Services, will always comply with the terms of such Consents.
c. You represent and warrant that at the date of this Agreement you have not been convicted of any offence involving slavery and human trafficking; nor have you been the subject of any investigation, inquiry or enforcement proceedings related to slavery and human trafficking. In performing your obligations under this Agreement, you must:
i. comply with all applicable anti-slavery and human trafficking laws, statutes, regulations and codes from time to time in force including but not limited to the Modern Slavery Act 2015, and with the Just Eat group’s Modern Slavery Policy; and
ii. not engage in any activity, practice or conduct that would constitute an offence under the Modern Slavery Act 2015 whether such activity, practice or conduct were carried out within, or outside the UK; and
iii. notify us as soon as you become aware of any actual or suspected slavery or human trafficking that has a connection with this Agreement.
You are solely responsible for self-assessing, claiming and remitting all applicable taxes. You acknowledge that all VAT coding of Customer Data is your responsibility and must remain accurate and compliant with applicable laws and regulations at all times.
11. Third party providers
a. In order to provide the Services Just Eat may need to install software/hardware provided by third party websites or services from time to time. The Services may also contain links to third party websites or services that are not owned or controlled by Just Eat. Just Eat has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services.
b. You further acknowledge and agree that Just Eat shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. Just Eat recommends you to read the terms and conditions and privacy policies of any third party web sites or services prior to using that party’s website or services.
a. This Agreement will commence on the first date on which you access or use the Services and shall continue for the Term.
b. We may terminate this Agreement or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach or we reasonably suspect you are in breach of any provision of this Agreement.
c. All provisions of this Agreement which by their nature should survive termination shall survive termination, including without limitation, effects of termination, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
13. Consequences of termination
a. Following termination or expiry of this Agreement for any reason:
i. all licences granted under this Agreement shall immediately terminate and you shall immediately cease all use of the Services;
ii. you shall return the Equipment in accordance with clause 5(b)(ii);
iii. Just Eat will retain any Customer Data for such reasonable period of time as it may determine in its discretion from time to time or in accordance with applicable
laws, following which it will destroy or otherwise dispose of any of the Customer Data in its possession. You may, no later than 6 months after the termination of this Agreement, send a written request for the delivery of the then most recent back-up of the Customer Data. Just Eat will use reasonable commercial endeavours to deliver the back-up to you within 30 days of its receipt of such a written request, provided that you have, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). You agree to pay all reasonable expenses incurred by Just Eat in returning the Customer Data to you.
a. Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
b. Just Eat, its subsidiaries, affiliates, and its licensors do not warrant that a) the Services will function uninterrupted, securely or available at any particular time or location; b) any errors or defects will be corrected; c) the Services are free of viruses or other harmful components; or d) the results of using the Services will meet your requirements.
c. Access to the Application and Website may be suspended temporarily and without notice or liability:
i. in the case of system failure;
ii. for maintenance or repair;
iii. where we reasonably suspect there has been a breach of the terms of this Agreement; or
iv. for reasons beyond our reasonable control.
d. We may make changes to any feature of the Services, the Application or the Website at any time at our absolute discretion.
e. The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website, any transmission is at your own risk.
15. Limitation of liability and indemnity
a. Nothing in this Agreement shall limit or exclude our or your liability for death or personal injury caused by negligence, or the negligence of our/your employees, agents or subcontractors; fraud or fraudulent misrepresentation or any other liability that cannot be limited or excluded under applicable law.
b. Subject to clause 15(a), in no event shall Just Eat, or its directors, employees, partners, agents, suppliers, or affiliates, be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any damages, costs, direct or indirect losses including without limitation loss of profit, or any consequential loss suffered by you and arising out of or in connection with this Agreement, including resulting from faults, breakdowns or other interruptions to the Service for any reason.
c. Subject to clauses 15(a) and (b), the total liability of Just Eat to you shall at all times be limited to the fees actually paid by you to Just Eat during the twelve month period immediately preceding the event giving rise to the claim for liability.
d. You agree to defend, indemnify and hold harmless Just Eat, its affiliates and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable legal fees), resulting from or arising out of a) your use and access of the Service, b) any unauthorised use of your account or password, or c) any other breach of the terms of this Agreement.
e. In addition, you will indemnify us and our affiliates against any losses, damages, or claims (and all related costs including legal fees), penalties, fines, interest, expenses and other liabilities resulting from a third party claim against us or affiliate arising from this Agreement and relating to a violation or claimed violation of the third party’s intellectual property rights, where the loss, damages or claim arises from us or an affiliate, using or permitting the use of, or being or having been the registered proprietor of a domain name, a brand name, trademark, logo or other intellectual property which the third party claims violate its own rights, or where it is claimed we or an affiliate have assisted or permitted you to use or to be a registered proprietor of such rights in violation of the third party’s own rights.
16. Entire agreement
This Agreement constitutes the entire agreement between the parties regarding the Services and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that you have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement.
a. Just Eat is entitled to assign, transfer or sub-contract all or any of our rights and obligations under this Agreement to any entity which is at least 50% owned or controlled by us, or which directly or indirectly controls us, or which is owned (directly or indirectly) by any entity that directly or indirectly controls us, or to any other third party which owes us at least equivalent obligations as we owe to you under this Agreement; however, in any case, as far as competitively sensitive information from a competition law perspective is concerned this information will be held in accordance with clause 9Ia) and competition laws at all times, and will not be shared within the Just Eat group of companies.
b. You are entitled to assign, transfer, charge, or sub-contract all or any of your rights or obligations under this Agreement only with our prior consent in writing.
If any provision of this Agreement is declared wholly or partly invalid, illegal or unenforceable, the remainder of this Agreement will remain in full force and effect and any wholly or partly invalid term or condition will be deemed modified to the minimum extent possible to make it valid, legal and enforceable.
a. Just Eat reserves the right, at its sole discretion, to modify or replace this Agreement at any time (including without limitation, by updating the terms available on our website). If a revision is material Just Eat will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Just Eat’s sole discretion.
b. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Services.
20. Force majeure
Just Eat will not be liable to you as a result of any delay or failure to perform its obligations under this Agreement caused by any event or circumstance beyond its reasonable control.
21. Third party rights
Just Eat will not be liable to you as a result of any delay or failure to perform its obligations under this Agreement caused by any event or circumstance beyond its reasonable control.
22. Governing law & jurisdiction
This Agreement and any dispute or claim arising out of, or in connection with, it or its subject matter or formation (including any dispute or claim relating to non-contractual obligations) is governed by and construed in accordance with English law. The courts of England & Wales have exclusive jurisdiction to settle any dispute or claim (including any dispute or claim relating to non-contractual obligations) arising in connection with this Agreement.
If you have any questions about this Agreement, please contact us.
Just Eat.co.uk Ltd,
Registered in England and Wales Company number 04656315
Registered office address:
Fleet Place House, 2 Fleet Place, London EC4M 7RF, England
Talk to us on 020 3608 4840